PRIVACY POLICY – PERSONAL DATA

This site, www.smarnakistravel.gr, is managed by Smarnakis Travel.

The use of the site is governed by the following terms and conditions, as well as the relevant legislation on Personal Data Protection – Compliance. Please read the following carefully before using the site. By accessing and browsing the site, you agree to these specific terms of use. If you disagree with any of the terms, please exit and do not use the site.

Smarnakis Travel reserves the right to modify these terms of use without notice, updating the text for each modification.

User information (such as name, email, phone number, etc.) is considered confidential, and by providing their information in the course of communication, users consent to and accept its forthcoming processing for communication purposes. Only authorized employees have access to this information, and only when necessary, e.g., for processing requests. Our company is committed to not disclosing customer details and transactions, except with written authorization from the customers themselves or if required by a court order or another public authority.

All information related to users’ personal data is secured as confidential in accordance with the applicable legislation on personal data protection.

What are Personal Data?

Personal data refers to information about individuals, such as name, postal address, email, contact phone number, etc., that identifies or can identify your identity, hereinafter referred to as “Personal Data”.

What is Personal Data Processing?

Personal data processing encompasses any operation performed on personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure through transmission, dissemination, or any other form of provision, alignment or combination, restriction, erasure, or destruction.

Is Providing Personal Data Mandatory?

Providing personal data is not mandatory, but it may be necessary. If you refuse to provide the required information on the contact form or interest form, it will be impossible to achieve the primary purpose for which the data is collected.

What Personal Data Do You Collect?

We ensure that we collect only the absolutely necessary personal data, which is used for its intended purpose.

• When completing the contact form, we ask for your name and email address.
• When completing the interest form, we ask for your name, email address, and phone number.
• Personal data and information you provide during our transactions and communications with us. For example, we collect notes from our conversations with you, details regarding any complaints or comments you make.
• Website traffic data.
• Information collected through cookies on your browser.

How We Use Your Personal Data

• To communicate with you. We use your personal data to respond to you. The information you provide allows us to manage your requests and respond in the best possible way.
• To send you research and evaluation requests with the aim of improving our services. These messages will not include advertising content and do not require prior consent when sent via email. Of course, you have every right to refuse to receive these requests from us at any time by informing us.
• We retain your personal data for a reasonable period to fulfill our obligations as required by relevant legislation.

How to Manage Cookies

On this site, cookies are used to improve your browsing experience. The functionality of the site will be significantly affected if you disable or do not accept the use of cookies.

Right to be Forgotten

You can request that we delete your personal data if it is no longer necessary for the aforementioned processing purposes.

Limitation of Liability

Smarnakis Travel is not liable for any compensation or remedy for any direct or indirect loss or damage arising from the use of this site.

Applicable Law

These terms of use, as well as any future modifications, are governed by Greek law. For any disputes arising, the competent courts of Thessaloniki are designated.